Work From Home Call Center Jobs 2024 Top Opportunities for Remote Work

Work From Home Call Center Jobs: A growing number of people need or choose to work remotely, and remote call centre positions are an excellent way to do this. 

This post will cover how to locate a call centre job that allows you to work from home, what qualifications and tools you'll need to succeed in one of these positions, and productivity hacks for working from home.

Key Takeaways

• You can look for telecommuting contact centre jobs by firm or by sector.
• Becoming a successful work-from-home call centre agent requires an outgoing personality in addition to strong listening, multitasking, problem-solving, organisational, and computer abilities.
• For your call centre employment from home, you will require a dependable computer, internet access, noise-cancelling headphones, and teleconferencing services in addition to standard office supplies.

Where Do I Find a Work From Home Call Center Jobs?

Customer care agents are an essential component of the majority of large corporations, as was previously stated. There are many job advertisements when one quickly searches for virtual call centre employment. You can filter through these listings by industry or experience, depending on your employment history.

Think about businesses that you might not have considered in the past, such as Home Shopping Network or 1-800 Flowers. Customer service agents who are enthusiastic about assisting incoming callers are needed by both companies. Think creatively and don't hesitate to do so.

Work-from-home call centre positions are frequently available at the following companies:

• Adecco
• Aerotek
• Ajilon
• American Express Global Business
• American Logistics Company, LLC
• Concentrix
• Home Shopping Network
• HotelPlanner
• Kelly
• Kforce
• MAXIMUS
• Momentum Solar
• PRS, Inc.
• Randstad
• Robert Half International
• 1-800-Flowers

If you are enthusiastic about travelling, specialised industries such as the airline industry are good places to start with service jobs. Bookings and cancellations of past reservations are handled by representatives of airline companies. If you're looking for all-inclusive honeymoon or family trip packages, you might want to check out travel agencies. 

Resolving bookings and enquiries is another task for customer service personnel in the hospitality sector. 

Work From Home Call Center Jobs

घर से काम करने वाली कॉल सेंटर की नौकरियों में ग्राहकों से फ़ोन पर बातचीत करके उनकी समस्याओं का समाधान करना या जानकारी प्रदान करना शामिल है। ये पद टेलीमार्केटिंग, तकनीकी सहायता, ग्राहक सेवा और अन्य सेवाओं के क्षेत्र में हो सकते हैं।

व्यवसायों के लिए, ग्राहक सेवा महत्वपूर्ण है, और वे चाहते हैं कि ग्राहक सेवा एजेंट उनके सामान और सेवाओं से संबंधित किसी भी समस्या का समाधान करने के लिए हर समय उपलब्ध रहें। यही कारण है कि वर्तमान में बहुत से व्यवसाय घर से काम करने के कॉल सेंटर के अवसर प्रदान करते हैं।

Work From Home Call Center Jobs के प्रकार

क्लाइंट की चिंताओं को संबोधित करना और जानकारी प्रदान करना इस कार्य का एक हिस्सा है। क्लाइंट की मदद के लिए टेलीफोन कॉल का उपयोग किया जाएगा।

इस कार्य क्षेत्र में वस्तुओं और सेवाओं पर सौदे करने के लिए आपको क्लाइंट को कॉल करना होगा। उपभोक्ताओं को कंपनी की पेशकशों के बारे में जानकारी प्रदान करना इस बिक्री-उन्मुख पद की एक प्रमुख जिम्मेदारी है।

यदि किसी को तकनीक की अच्छी समझ है तो वह तकनीकी सहायता में काम कर सकता है। आपके रोजगार के लिए आपको उपभोक्ताओं को उनके तकनीकी मुद्दों में सहायता करने की आवश्यकता होती है।

कॉल सेंटर प्रतिनिधि, जो डेटा इनपुट को संभाल सकते हैं और फोन पर जानकारी एकत्र कर सकते हैं, उन्हें भी कुछ व्यवसायों द्वारा बैक ऑफिस सहायता के लिए मांगा जाता है।

Work From Home Call Center Jobs के लिए योग्यताएं और आवश्यक कौशल

घर से की जा सकने वाली कॉल सेंटर नौकरियों के लिए निम्नलिखित योग्यताएं और क्षमताएं आवश्यक हैं:

• संपर्ककेंद्रों में करियर के लिए आपकासंचार कौशल सबसे महत्वपूर्ण कारक है। आपको ग्राहकों की समस्याओं कोहल करने और उचित फ़ोनवार्तालाप करने में सक्षम होना चाहिए।
• आपकोबुनियादी कंप्यूटर क्षमताओं से परिचित होनाचाहिए क्योंकि यह घर सेकाम करने की स्थिति है।इसके अलावा, आपको चैट, ईमेल और अन्य तकनीकीउपकरणों के उपयोग मेंकुशल होना चाहिए।
• ग्राहकोंद्वारा उठाए गए मुद्दों परबारीकी से ध्यान देनाऔर उनका समाधान करना महत्वपूर्ण है। इसके लिए आपको सहनशील और धैर्यवान होनाचाहिए।
• घरसे काम करते समय, प्रभावी समय प्रबंधन महत्वपूर्ण है। आपको कॉल का तुरंत जवाबदेना चाहिए और व्यवसाय द्वारानिर्धारित लक्ष्यों को पूरा करनाचाहिए।
• इसकेअतिरिक्त, हिंदी और अंग्रेजी जैसीभाषाओं में कुशल होना महत्वपूर्ण है क्योंकि आपकोअलग-अलग ग्राहकों से अलग-अलगभाषाओं में बात करनी पड़ सकती है।

Work From Home Call Center Jobs के फायदे

• होमकॉल सेंटर में काम करने पर लचीले कामके घंटे मिलते हैं। आपके पास अपने काम के घंटे चुननेकी सुविधा होती है, जिससे आप अपने परिवारऔर अन्य दायित्वों को पूरा करसकते हैं।
• घरसे काम करके आप कार्यस्थल परआने-जाने के खर्च औरसमय से बच सकतेहैं। परिणामस्वरूप आप अधिक उत्पादकहो सकते हैं और अपने कामको अधिक समय दे सकते हैं।
• कॉलसेंटर में काम शुरू करने के लिए आपकोकिसी विशेष तकनीकी प्रशिक्षण की आवश्यकता नहींहोती है। यदि आप कंप्यूटर केउपयोग और संचार केमूल सिद्धांतों को जानते हैंतो आप आसानी सेशुरुआत कर सकते हैं।
• कॉलसेंटर में काम करके ग्राहक सेवा, बिक्री और तकनीकी सहायतामें विशेषज्ञता हासिल की जा सकतीहै। यह पेशेवर उन्नतिके लिए आपके भविष्य के अवसरों कोभी बढ़ाता है।

Work From Home Call Center Jobs : कितनी कमाई हो सकती है?

• कॉलसेंटर में काम करने वाले नए कर्मचारी घरसे काम करने के लिए ₹8,000 से ₹15,000 तक कमा सकते हैं। कुछ कंपनियों द्वारा मासिक वेतन दिया जाता है, जबकि अन्य के लिए प्रतिघंटे भुगतान आदर्श है।
• इसकेअलावा, आप टेलीमार्केटिंग याबिक्री जैसी नौकरियों से कमीशन याप्रोत्साहन वृद्धि के लिए पात्रहो सकते हैं, जिससे आपका वेतन और भी बढ़जाएगा।
• आपअपनी क्षमताओं में सुधार कर सकते हैंऔर अपने अनुभव के बढ़ने केसाथ-साथ अधिक रोजगार संभावनाओं की तलाश करसकते हैं। कुछ अनुभवी कॉल सेंटर एजेंट के लिए ₹20,000 से ₹30,000 या उससे अधिक की कमाई संभवहै।

Necessary Equipment for a Work From Home Call Center Jobs

Naturally, having a home office or a quiet place to work is the most essential requirement for success when working from home. Think about any worries you may have about succeeding in this professional path before you begin, though. 

For optimal performance, you require a peaceful and uncluttered workspace. Most of the time, the company you deal with will supply you with what you truly need, but it's advisable to have a few items ready before you start looking.

• Laptop or desktop computer. It is very crucial to have a functioning computer. Though both can be used for Work From Home Call Center Jobs contact centre positions, desktop PCs are preferred over laptops.
• You will most likely receive a company computer from your employer, but just in case, or if you are a contractor or work part-time, it's always a good idea to have a personal one on hand.
• link to the internet. The ability to connect to the internet is the most essential requirement. Make sure the internet service you choose has a consistent, stable connection that can support the duration of time you will spend online. Occasionally, businesses could ask that you hardwire yourself into your modem, so keep that in mind when you are setting up your home office.
• A headset that reduces noise. It is always a good idea to be ready with your preferred product, even though your firm might supply it to you when you first start. If there are any background disturbances, including dogs or other people working or studying from home, noise-cancelling headphones may be the best option.
• Service for teleconferences. In order to connect with the rest of your team, it is usually advised for employees to obtain a Skype or Zoom account. As previously mentioned, the employer might offer this during your onboarding, depending on the kind of work you're starting. Yet being ready is usually a smart idea.
• Standard office supplies. There isn't the convenience of a supply closet because you're at home. Having a sufficient supply of office materials on hand is essential for doing your duties effectively.
• The items included here might be a paper shredder, filing cabinet, fax or scanner, printer, notepads, post-it notes, pens, and any additional computer hardware, like an external keyboard or mouse for your computer. You will be better equipped to perform your work effectively and efficiently if you have these things ready.

Be aware that not all companies offering remote call centre jobs will supply you with all the tools you require to do your duties.

Best Productivity Practices for a Work-From-Home Call Center Agent

Many people see themselves working from home, however, in this scenario, they must frequently take charge of their own work because there isn't a boss to micromanage. To increase your output when working from home, go by these suggestions:

• Establish a routine. while you do business from home, you can’t assist however bring your paintings domestically with you. it’s critical to set barriers for yourself and any housing companions you've got. A wholesome work-lifestyles stability method closes the door on your work obligations on off-hours so that you can recharge for tomorrow.
• Ensure to talk about the specifics of your schedule earlier than beginning a brand new process to decide what flexibility you have. the awesome component about those jobs is that nighttime owls can work throughout their desired hours, and early birds can end up their day sooner than most
• Pick a great workspace. A most beneficial domestic office is in a separate room with a door that closes. a minimum of, try to separate your computing device out of your undertaking areas.
• At the end of the day, an appropriate workspace for you is one in which you could be effective. that means it’s low on distractions like TV, snacks, pets, and other housing partners. As a piece-from-home name agent, you furthermore might need general quiet around your vicinity. make certain that whatever area you select receives comes to be noisy throughout your operating hours.
• Make your hours recognised. speak me of housing companions, you need to permit every person to recognise absolutely whilst you’re operating or making plans on operating. a lot of parents make the error of thinking “work at home” means “paintings every time you want.
• Ensure that your children, partner, or roommates realize that you have to work at certain hours and that you’re no longer available.
• Exercising. running as a call middle agent means spending numerous time interior, sitting down in front of a laptop display. don’t forget about to take care of your physical wishes as nicely. begin your day with a walk or dedicate a while to working out after your day is achieved.
• Simply due to the fact you’re at domestic, doesn’t mean that meal guidance isn’t nonetheless vital. ensure that you continually have brief and healthy lunches and snacks available so that you don’t need to preserve leaving the house to get stuff.
• Get to know your coworkers. working from home as a call middle agent is simply engaging from the client interplay point of view. however, it’s difficult to experience like part of a real group while you haven’t met any of your teammates in individually.
• To remedy this, do your exceptional to communicate with others in your position, out of the doors of just your direct supervisor. if you have friends to speak with approximately the troubles and challenges of the activity, it becomes much simpler to discern out the pleasant methods to do matters.
• Up your tech recreation. if you’re no longer relaxed with not unusual online verbal exchange gear like slack, Google Suite, and Zoom, start familiarizing yourself with them earlier than you begin the task. extra importantly, take time to turn out to be familiar with any agency-specific software, so you can rise up-to-speed speed.

Conclusion: Work From Home Call Center Jobs

Call centre employment is becoming increasingly popular as work-from-home opportunities become more prevalent. The skills and equipment required to even be considered for a call centre employment vary depending on the employer, and not all call centre positions are created equal.

For many people, working at a call centre is an excellent genuine work from home employment. Work-from-home call centre representatives are in charge of answering incoming and outgoing calls for clients, just as those who work in a regular call centre. Frequently, these customer support agents are also in charge of responding to emails and live chat requests.

Businesses either hire customer support specialists to handle customer service for them directly or outsource the provision of virtual call centre help to third parties. Call centre representatives are compensated for their work in telemarketing sales, customer care, data collecting, third-party verification, and technical assistance. 

To support their goods and services, almost all large corporations in the world operate call centres. To handle these calls and assist customers, they require live representatives.

The workload can vary depending on the business and type of work. Think about what you want from a remote work position. Before beginning your work at a virtual call centre, be sure you are fine with the possibility of spending most of the day on the phone.